FareContrast, an established travel booking platform operating under Plane to Paradise LLC, is committed to offering a seamless and transparent experience for our customers booking flights, hotels, vacation packages, and cruises. While we strive to assist you in all possible ways, it is important to emphasise that FareContrast operates as an intermediary. Refunds and cancellations are governed by the policies of the respective airlines, hotels, cruise operators, and other service providers.

Refund and cancellation terms are presented at the point of sale during the booking process. Customers are provided with detailed terms and conditions via email for reference and agreement. These policies are designed to ensure clarity and adherence to provider-specific rules. Below, we provide a comprehensive breakdown of refund and cancellation policies for all travel scenarios offered by FareContrast:

General Policy Overview

Transparency at Point of Sale:
- All refund and cancellation policies specific to your booking will be displayed at the point of sale. These terms will include details such as refund timelines, penalty charges, and conditions for eligibility.
- A copy of these terms will be emailed to the customer at the time of booking for reference and agreement.
Provider-Specific Policies:
- Refund and cancellation terms are governed by the policies of the respective service providers (airlines, hotels, cruise operators, etc.). FareContrast has no authority to modify or influence these policies.
Non-Refundable Service Fees:
- The service fee charged by FareContrast at the time of booking is non-refundable across all travel categories, regardless of the circumstances.
Processing Timelines:
- Refund processing times vary depending on the service provider. While we facilitate the process, refund timelines typically range from 60 to 90 days or more.

1. Flights

1.1 Non-Refundable Tickets

Most flight tickets available on FareContrast are non-refundable, as per airline policies. Refundable options, when available, will adhere strictly to the airline's terms and conditions.
Non-refundable tickets may be eligible for partial refunds under specific circumstances, such as airline cancellations or changes to the itinerary.

1.2 24-Hour Cancellation Policy

Passengers can cancel their booking within 24 hours of purchase for a full refund, provided the departure date is at least seven days away. This policy complies with U.S. Department of Transportation (DOT) regulations.
Requests made after this window are subject to the airline’s fare rules and may not be eligible for a refund.

1.3 Airline Credits

Refunds for non-refundable tickets are often issued as airline credits, which can be used for future travel. Credits must be redeemed within the validity period specified by the airline.
When redeeming credits, passengers are responsible for paying any fare differences, taxes, and rebooking fees.

1.4 No Show Policy

Airlines may process refunds or credits for passengers marked as “No Show,” depending on their specific fare rules. Passengers should contact our Customer Support Team for assistance in such cases.

1.5 Taxes and Fees Refunds

Certain taxes and fees (e.g., airport taxes) associated with unused tickets may be refundable. Passengers can request these refunds separately, even for non-refundable fares.

1.6 Airline-Initiated Cancellations or Changes

If an airline cancels or significantly alters a flight, passengers may be eligible for a full refund, rebooking, or travel credits without additional charges.
FareContrast will assist in facilitating such requests based on the airline’s policies.

1.7 Refund Processing Timelines

Refund requests for flight cancellations typically require 60 to 90 days to process, depending on the airline’s internal procedures. FareContrast has no control over delays in refund processing.

1.8 Special Circumstances (Medical or Emergencies)

Airlines may offer refunds or waivers for cancellations due to medical emergencies or bereavement. Supporting documentation (e.g., medical certificates, death certificates) is required. FareContrast will facilitate these requests, but the final decision rests with the airline.

1.9 Penalties and Deductions

Airlines may impose penalties for cancellations, changes, or invalid refund requests. These penalties will be deducted from any refundable amount. Passengers are responsible for understanding these terms before booking.

2. Hotels

2.1 Non-Refundable After 24 Hours

Hotel bookings made through FareContrast are non-refundable after 24 hours from the time of reservation. Cancellations within this period may be eligible for a refund, subject to the hotel’s policies.

2.2 Partial Refunds

For cancellations beyond 24 hours, refunds are generally not available unless explicitly stated in the hotel's cancellation terms. Partial refunds may be granted in rare cases at the discretion of the hotel.

2.3 Refund Timelines

Refund processing for hotel cancellations, if applicable, follows the hotel’s timeline, typically requiring up to 60 days for completion.

2.4 Room-Specific Policies

Refund and cancellation policies may vary depending on the room type, rate plan, and booking terms. These details are clearly outlined at the point of sale.

3. Vacation Packages

3.1 Customised Policies

Vacation packages are tailored to individual preferences, and cancellation policies are based on the specific itinerary and fare rules applicable at the time of booking.

3.2 Multi-Service Provider Rules

Vacation packages often combine multiple services (e.g., flights, hotels, tours). Each component is subject to the respective provider’s policies, which may result in variable refund conditions and timelines.

3.3 Cancellation Fees

Cancellation fees for vacation packages depend on the providers included in the package. These fees are deducted from any refundable amount.

3.4 Terms at Point of Sale

Detailed terms and conditions for vacation packages are provided at the time of booking and sent via email. Customers must review these carefully to understand cancellation policies.

4. Cruise Bookings

4.1 Operator-Specific Policies

Refunds and cancellations for cruise bookings are determined by the respective cruise operator’s policies. These vary based on the booking type, itinerary, and cancellation timeline.

4.2 Cancellation Charges

Cancellation penalties increase as the departure date approaches. Refunds, if applicable, will account for these charges as outlined by the cruise operator.

4.3 Refund Processing Timelines

Refunds for cruise bookings are processed based on the cruise operator’s timeline, typically requiring up to 90 days for completion.

4.4 Non-Refundable Components

Certain components of cruise bookings, such as pre-paid excursions or services, may be non-refundable. Customers should review these details at the time of booking.

General Guidelines for Refund and Cancellation Requests

Submission Process:
- All cancellation and refund requests must be submitted through FareContrast’s Customer Support Team.
- Supporting documentation, if required, must be provided promptly for processing.
Acknowledgement Email:
- Passengers will receive an email confirmation with a reference number for future correspondence once a cancellation request is submitted.
Sequential Processing:
- Requests are processed in the order they are received and forwarded to the respective service providers for approval.
Refund Timelines:
- Refunds depend entirely on the provider’s policies and may take 60 to 90 days or more to process. FareContrast facilitates the process but cannot expedite provider timelines.

Important Notes

Service Fee: The service fee charged by FareContrast at the time of booking is non-refundable under all circumstances.
No Guarantee: FareContrast does not guarantee refunds or cancellations, as these are subject to provider-specific rules.
Customer Responsibility: Passengers are responsible for reviewing and agreeing to the terms provided at the point of sale before completing their booking.

By booking with FareContrast, you acknowledge and agree to these refund and cancellation policies. For any queries or assistance, please contact our Customer Support Team at refund@farecontrast.com.

Thank you for choosing FareContrast as your travel partner!